Check-In & Relax: The Cortes Hotel’s Noovy Upgrade

Nestled near the bustling Ramblas in Barcelona, the Cortes Hotel, a 45-room boutique gem, prides itself on offering guests a personalized and seamless experience. But behind the scenes, Front Desk Manager Sofia and her team were facing operational challenges that hindered their ability to consistently deliver on this promise.

The Challenge: Juggling Reservations and Manual Processes

Before Noovy, managing reservations from multiple channels was a constant headache, Sofia recalls.

“Overbookings or missed bookings were frequent due to our outdated system’s lack of real-time updates. On top of that, manually handling guest requests created delays and often overwhelmed staff during peak times.”

The Solution: Noovy’s Real-Time Synchronization and Intuitive Interface

Enter Noovy. The hotel management platform’s real-time synchronization of bookings across all channels immediately eliminated the risk of overbookings, saving the hotel time, money, and stress. “The difference has been remarkable.”

Noovy’s intuitive interface was easy for our staff to learn, even those less comfortable with technology. Now, our team spends less time on administrative tasks and more time providing exceptional guest service.

The Results: Happier Guests, More Efficient Staff

Guests have noticed the difference too. “Faster check-in and check-out, along with the ability to effortlessly handle guest requests, have significantly enhanced the overall experience.”

One of their favorite Noovy features is the online check-in. “Guests can complete their details and payment in advance, making arrival a breeze. They simply collect their keys and start enjoying their stay.”

The Bottom Line: A Win-Win for Cortes Hotel and its Guests

With Noovy, the Cortes Hotel has not only overcome its operational hurdles but has also elevated the guest experience to new heights. “It’s a user-friendly solution that benefits everyone.”