Innovation, Team Spirit, and the Future of Hospitality: OZO Hotels Arena Amsterdam and Noovy

Located in the dynamic Southeast district of Amsterdam, OZO Hotels Arena Amsterdam is a modern, service-driven hotel known for hosting guests from around the globe. With high-volume group bookings and a diverse client base, the team needed a robust, flexible, and intuitive property management system to maintain high standards and streamline operations.

Enter Noovy, the All-in-One PMS.

Challenge

Before adopting Noovy, OZO Hotels used a legacy system that, while functional, lacked modern flexibility and cloud accessibility. The hotel team needed to:

Simplify administrative processes
Automate manual financial workflows
Personalize guest interactions
Support remote access for management
Prepare for future tech integrations (e.g. kiosks)

The Solution: A Modern Cloud PMS for a Modern Hotel

OZO Hotels Arena Amsterdam transitioned to Noovy’s cloud-based all-in-one PMS, enabling a major shift in operational ease, guest service quality, and technological readiness.

1. Streamlined Financial and Group Booking Operations

“I handle group reservations and reporting,” says Ronald de Boer, Hotel Manager.

Noovy makes it easier to generate and manage reports directly from the system. It’s much more efficient than our previous solution.

The built-in automation for group bookings has helped the team manage high volumes with fewer errors and delays.

2. Smooth Front Desk Efficiency

“Charging virtual cards is now a one-click action,” says Portia Owusu, Front Office Manager.

It used to be a manual process with terminals. Now it’s automatic, faster, and more secure.

Check-ins, check-outs, and day-to-day front office tasks are completed with speed and confidence, freeing up staff to focus more on guest engagement.

3. Enhanced Guest Personalization

“During registration, you see the guest’s country flag,” Portia explains. “That helps us tailor communication and create a more personalized experience.”

Noovy’s design supports cultural awareness and hospitality customizations that align with the diverse expectations of international guests.

4. Cloud-Based Flexibility and Remote Access

“Last December, I worked remotely while traveling,” Portia shares. “With Noovy, I accessed the system from my laptop and iPad without any issues. That wasn’t possible with our previous software.”

Remote access capabilities allow management to stay productive and responsive—no matter where they are.

5. Operational Oversight with Housekeeping Insights

Portia also praised the PMS’s intuitive housekeeping module:

You get clear views of check-outs, stayovers, room types. The overview is great, and you can filter by specific needs. It’s a game-changer for daily planning.

Preparing for the Future: Self Check-In Kiosks

Looking ahead, OZO Hotels Arena is preparing to roll out the Noovy self-service kiosks, fully integrated with Noovy’s software.

“We already use online check-in. Now we’re combining that with kiosks—payment terminals, ID scanning, and keycard distribution—all in one unit,” says Ronald. “It’s about speed and convenience, not cutting staff.”

The team views this as an essential step to cater to tech-savvy millennial and Gen Z travelers who expect digital-first experiences.

Why OZO Hotels Arena Amsterdam Recommends Noovy

Cloud-based and accessible from anywhere
Automates front office and financial tasks
Supports high-volume group bookings
Enables personalized guest experiences
Prepares hotels for future tech integrations like kiosks
Collaborative development: custom features built with user feedback

Conclusion

With Noovy, OZO Hotels Arena Amsterdam has not only streamlined operations but positioned itself at the forefront of modern hospitality. Whether managing complex group bookings or preparing for kiosk-based check-ins, the hotel team feels empowered, efficient, and ready for the future.